CX

Enhancing the Customer Experience to Improve Retention

In today’s technology-driven world, we are all used to getting instant gratification with information at the touch of our fingertips. Customers expect real-time answers to their questions, or they’ll go elsewhere. It’s up to you to provide that seamless communication that allows us to meet them where they are.  Great customer experiences are directly related …

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Alarm Companies Deliver a Better Customer Experience with AlarmBrand

Small and large security companies and monitoring centers everywhere are growing in tandem with the multi-billion dollar growth of the security products and solutions industry. Because of this tremendous growth, many small to medium alarm companies who are growing their RMR are struggling every day to keep up with customer service workloads. There are so …

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