Introducing Text Message / Chat / Reviews for Your Website

Ignite is pleased to introduce IgniteChat – an affordable web chat / web text solution that brings 3 essential marketing tools together for your security business: web chat / text, Facebook Messenger and Reputation Management: all of the essential features that you’ll need to immediately engage with website visitors and generate new sales leads.

With IgniteChat, you can add a human touch to every conversation and turn online visitors into leads instantly through the power of text messaging.

Today businesses aren’t like they used to be. Most customers aren’t up for phone calls and emails. Customers today are busy, often on-the-go, and don’t want to waste time with their ear glued to their phone for lengthy periods of time. Customers are also a lot more comfortable with engaging with businesses by text than by phone call. In fact, 56% of people would rather message a business than call customer service. With text messaging being the primary and preferred form of communication these days, it makes sense why businesses would benefit from using this communication channel, as well.

Manage and respond to all your reviews from one place.

Whether your alarm company has one location or multiple locations, we integrate with Google, Facebook, and other industry specific review platforms and never miss a new review. You can easily request a review from new customers via text and email, and grow your Google & Yelp reviews like never before. In addition, we can embed your best reviews on your live website, giving your security business instant credibility and better SEO juice for search engines.

Text & chat with visitors right from your website.

Get notified instantly when a new customer has a question for you. Your business is alerted when a website visitor is looking for an answer. Webchat happens over text message, so customers take their conversations with you wherever they go. Respond to messages from your Ignite dashboard or mobile app. Capture leads directly from your website and convert them via the convenience of text messaging.

All your messages from Facebook, Google, Webchat, and SMS in one dashboard.

Let customers communicate over their preferred channel. We can even convert your landline into a text channel! Answer questions, schedule appointments, send reminders, collect reviews, send product pictures, all in one place. IgniteChat makes it as easy as possible for new and returning customers to reach you making lasting relationships with your customers is easier than ever.

Management and sales team will love it.

Team members can see messages that other team members have sent to customers to keep the whole team on the same page. Assign conversations to your staff members, so you can delegate new leads to the proper team. Get notifications of newly assigned messages and make sure no conversations get missed.

Contact us today for a free demo.

We’ll walk you through the platform and can have you up in running by the next business day, so don’t wait. Contact us today!

About Ignite

We create websites and media for the electronic security industry that communicate your story, resonate with your audience, and generate revenue. Since 2009, brands that you know and trust have leveraged our digital marketing expertise to grow their businesses, including SDM 100, SDI Fast 50, monitoring centers, technology providers, professional corporations, and security SMB’s across the USA.